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Have a comment, complaint, or suggestion about your Redi-Wheels or RediCoast ride?

You can complete and submit a form here.

Earn Free Tickets on Redi-Wheels and RediCoast with the Consumer Corps!

The “PAC Consumer Corps” consists of anonymous Redi-Wheels and RediCoast paratransit service riders who report on service quality, telephone wait time, on-time performance, and other issues. Since the program began in 1996, members of the Consumer Corps have provided important data on rides, data that is presented to the SamTrans Board of Directors on a quarterly basis.

Consumer Corps members must be:

  • Discreet!

  • Objective about rides from the operator’s and rider’s points of view.

  • Capable of working independently or with a caregiver to fill out forms or enter information online.

  • Comfortable about sharing ideas and easy to work with.

  • Willing to make a commitment for at least three months.

 

Members fill out a checklist each time they ride with information about pick-up times, ride times, trip availability, and telephone availability. One form is used for each segment of travel. PAC staff compute statistics from the completed forms and present the information in a quarterly report to the SamTrans Board of Directors.

 

Members can use a paper checklist or complete a form online. If you use the paper checklist, the PAC will provide self-addressed, stamped envelopes for your convenience.

 

As a thank you, Consumer Corps members get a free 10-Ride Redi-Wheels ticket booklet for each calendar quarter in which they submit at least eight Consumer Corps forms. Membership in the Consumer Corps is confidential.

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Apply to Participate

If you think you might be interested in participating or know of someone else who would be interested, please submit an online application or call PAC Staff at 650-299-1442 or e-mail sanmateopcc2@gmail.com.

JOIN US!

Our monthly member and committee meetings are open to the public.

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WHEN:

2nd Tuesday of every month (except August)

1:30 pm - 3:30pm

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WHERE:

SamTrans Building

1250 San Carlos Avenue

San Carlos, CA 94070

For current and past meeting packets, including agendas, minutes, and a Zoom link for optional remote participation, click here.

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